Annotated Bibliography Essay Example | Topics and Well Written Essays - 250 words - 13

Annotated Bibliography - Essay Example The source further reveals that self service automated customer care need not be low quality now that they are often low cost. From the source, it emerges that Google needs to do a lot in terms of improving its customer service including making better designs of its products. This web article provides a detailed analysis of the strategies used by Google to position itself in the market. Among other issues that the article discusses is Google’s positioning with respect to Google branded smartphones, notebooks, and tablets. It emerges from the source that one of Google’s supply chain objectives is to commoditize sectors that it cannot dominate cheaply. Nassivera, J. (2014, June 12). Google introduces My Business service to improve company and customer relationship. HNGN. Retrieved from http://www.hngn.com/articles/33621/20140612/google-introduces-my-business-service-to-improve-company-and-customer-relationship.htm In this web article, Nassivera discusses about Google’s innovative product that goes by the name â€Å"Google My Business†. The product is dedicated to improving customer relations and is targeted at businesses across all economic sectors. The product makes it possible for businesses to identify and serve loyal customers though such services as Hangout and Google plus. Apart from the information that the source provides in respect of Google My Business, the business provides vital statistics related to the number of small businesses that own websites. Shwartz’s article reveals the thoughts of a Googler, DeWitt Clinton, on why it is not feasible for Google to maintain a customer support team. The article reveals that on a global scale, Google has billions of users every day, only a very minute percentage of this population requiring support. The organization would need roughly 20, 833 people to work as part of its support team to meet the global demand for support

Drug and Substance Abuse Testing Essay Example | Topics and Well Written Essays - 1000 words - 9

Drug and Substance Abuse Testing - Essay Example As the paper outlines, welfare was designed to help the underprivileged in the society. Through welfare, the poor and the disabled population in the society are able to re-enter the workforce and to subsequently care for themselves. The fact is that ever since its incorporation, welfare has been able to assist numerous families and needy individuals in the society. However, the Welfare Reform consequentially contributed to a significant reduction of welfare dependants. Consequentially, regardless of the significant financial savings accrued to the welfare reform, this policy has facilitated the increase in unemployment levels. Moreover, drug testing by itself does nothing to promote employment, economic stability or responsible parenting ("Drug testing for welfare recipients to be considered by state Senate" 6). Recipients point to data showing that those on welfare are far less likely to do drugs than those who are not on welfare. Moreover, the monthly assistance checks barely cover necessities (Dawkins 2011:1). Therefore, the implementation of such a policy is an indication of stereotyping by the legislature, based on the assumption that welfare recipients are more likely to abuse drugs.  The adoption of state drug testing requirements are unconstitutional and a violation of privacy. This issue came out as a result of the Michigan statute that was influenced by the Marchwinski case. In the case, Marchwinski v. Howard, the plaintiff challenged the Michigan state statute, arguing that the case suspicion-less drug testing was an unconstitutional search under the 4th amendment (Schaberg 583). The court held that suspicion-less drug testing is a blanket condition that is relevant in order to receive state assistance.